Our Privacy Policy

Effective Date: 23rd February 2026

Happy Plate (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store and protect personal information when you interact with our website or enquire about our catering services. For the purposes of this Privacy Policy, Happy Plate is the data controller responsible for your personal information.

Our website is www.happyplate.co.uk. You can contact us at:info@happyplate.co.uk

This policy applies when you:

• Visit our website
• Make an enquiry
• Request a quote
• Confirm a booking
• Communicate with us

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

We may collect and process the following categories of personal information:

Contact Information

• Name
• Email address
• Phone number
• Any details provided when submitting an enquiry or communicating with us
  
  

Booking & Event Information

• Event type and guest numbers
• Venue details
• Menu preferences
• Dietary requirements
• Service logistics and scheduling information

Payment Information

• Billing details
• Payment confirmations for deposits and balances
• Transaction references provided by secure payment providers

Payments are handled via secure third-party providers and we do not store full card details.

Technical Information

• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics data
  
  

We collect this information directly from you, automatically through website technologies, or from third parties involved in the delivery of our services (such as venues or event partners).

We use your personal information to operate our website, respond to enquiries and deliver catering services. This includes:

• Responding to enquiries and preparing quotations
• Planning and delivering catering services
• Managing event logistics and communication
• Processing deposits, balances and related billing
• Coordinating with venues and event partners where required
• Maintaining financial records for accounting and legal purposes
• Improving our website, services and customer experience

We process personal information in accordance with applicable data protection laws. The legal bases we rely on include:

• Contractual necessity - to respond to enquiries, prepare quotations and deliver catering services you request
• Legitimate interests - to manage our business operations, communicate with clients and improve our services
• Legal obligations - to comply with accounting, tax and regulatory requirements
• Consent - where you have agreed to receive marketing communications or optional updates

Where processing is based on consent, you have the right to withdraw that consent at any time.

We do not sell your personal information. We may share your data where necessary to deliver our services or meet legal obligations, including with:

• Payment providers to process deposits and event payments
• Venues and event partners where coordination is required for your booking
• Professional advisers such as accountants, legal representatives or insurers
• Technology providers that support our website and business operations
• Regulatory authorities where required by law

All third parties are expected to handle personal information securely and only for the purposes for which it is shared.

We take reasonable technical and organisational measures to protect personal information, including the use of secure website platforms and trusted service providers.

Happy Plate collects limited personal information, typically provided through website enquiries or direct communication. This information is used for responding to enquiries, preparing quotations and coordinating services, and is held within secure email, website and payment systems.

We do not maintain extensive customer databases and personal information is retained only where necessary for operational, legal or accounting purposes.

Our website uses cookies and similar technologies to improve user experience, analyse website traffic and support website functionality. We use CookieYes to manage cookie consent and preferences. You can manage or withdraw your consent at any time through the cookie settings on our website or via your browser.

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The latest version will always be published on this page.

Under data protection laws, you have rights in relation to your personal information. These include the right to access, correct or request deletion of your data, restrict or object to processing and withdraw consent for marketing communications.

To exercise these rights, please contact us using the details provided in Section 1.

By using our website, submitting an enquiry or confirming a booking with Happy Plate, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined.